Complaint Administrator

Complaint Administrator

Administrative Assistant I – 0150

Salary:  $2,500 per month, Group A-09 ($30,000 annually)

Job Posting No. TBPLS-112017-CA

Closing Date:  Open until filled

 

POSITION DESCRIPTION AND RESPONSIBILITIES

We are seeking a Complaint Administrator to process complaints, maintain related paper and electronic files, work closely with the Board’s investigators and respond to emails and telephone calls.

Work involves creating and maintaining electronic and paper files; entering data in a specialized internal database; corresponding via email and postal mail with complainants and licensees; preparing reports; interpreting rules, regulations, policies and procedures; and coordinating meetings and conferences.  Work may also include performing other internal administrative support work, assisting with answering and routing telephone calls, taking messages, and greeting and directing visitors to appropriate staff, and other duties as assigned.

Hours of employment are 8:00 a.m. to 5:00 p.m., Monday through Friday.  The Complaint Administrator will be required to observe all applicable agency policies and procedures, including adherence to established leave and attendance polices, safety rules and regulations in the use of state property.

MINIMUM QUALIFICATIONS

The Complaint Administrator should possess:

  • Excellent customer service skills
  • Ability to establish and maintain a professional working relationship with peers
  • Ability to work in a small office environment
  • Strong organizational skills
  • Ability to meet deadlines while working under minimal supervision
  • Willingness to accept direction
  • Skills in utilizing standard office equipment including personal computers
  • Adaptability to perform other duties as assigned
  • Ability to lift 20 lbs of office supplies, copiers paper, etc.

PREFERRED QUALIFICATIONS

  • Perform data entry using an internal database, Versa Regulation
  • Experienced with Microsoft Word, Excel and Outlook
  • Effective communication, both oral and written
  • Ability to draft clear, concise business-style letters
  • Knowledge of customer service support and receiving and responding to public inquires
  • Ability to prioritize, set goals and meet deadlines
  • Ability to generate reports on a regular basis
  • Self-motivated

 EDUCATION

Graduation from a standard senior high school.  Some post-secondary education preferred.  Experience and education may be substituted for one another.

MILITARY OCCUPATIONAL CODES

42A, 56M, AZ, PS, RP, YN, 641X, 741X, 0111, 6046, 3A1X1, 8A200

TO APPLY

Submit a completed State of Texas application to:

Texas Board of Professional Land Surveying
12100 Park 35 Circle, Bldg. A, Rm. 156, MC-230
Austin, TX  78753

  • Fax:  512-239-5253

A State of Texas application may be found at:

http://www.twc.state.tx.us/jobseekers/state-texas-application-employment

A resume may not be submitted in lieu of the State of Texas application.

During the interview process, applicants may be required to take a written exam and perform a computer exercise.

TBPLS is an Equal Employment Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or veteran status in employment or in its activities.  Minorities, veterans, and disabled applicants are encouraged to apply.

 

 

 

Events & Updates

Statewide Goal

The priority goal will be to ensure that Texas consumers are effectively and efficiently served by high quality professionals and businesses by setting clear standards, maintaining compliance and seeking market-based solutions.

The Mission

The mission of the Texas Board of Professional Land Surveying is to protect the residents of Texas by regulating, licensing and renewing the licenses of only competent surveyors; surveyors able to provide accurate surveys which will result in the orderly use of our physical environment.

The Philosophy

The Texas Board of Professional Land Surveying will license only competent surveyors and will regulate the practice of surveying. We will manage our resources as efficiently and effectively as possible with a commitment to excellence.