Complaints Administrator

Complaints Administrator
(Administrative Assistant I – 0150)

Salary:  $2,500 per month, Group A-09 ($30,000 annually)

Job Posting No. TBLS-062017-CA

Closing Date:  Open until filled

POSITION DESCRIPTION AND RESPONSIBILITIES

This position requires a candidate who can demonstrate an attention to detail, strong organizational skills, and the ability to multitask. Candidates must also have good interpersonal skills and be able to work well with a small staff of six people.

Work involves disseminating information, maintaining filing systems, and performing internal administrative support work.  Primary duties include accepting, preparing, editing and distributing correspondence, reports, forms and documents; responding to inquiries and interpreting rules, regulations, polices, and procedures; coordinating meetings and conferences; and making data entries in specialized database. May also provide assistance answering and routing phone calls, taking messages and greeting and directing visitors to appropriate staff.

Hours of employment are 8:00 a .m. to 5:00 p.m., Monday through Friday.  The Complaint Administrator will be required to observe all applicable agency policies and procedures, including adherence to established leave and attendance polices, safety rules and regulations in the use of state property.

MINIMUM QUALIFICATIONS

The Complaint Administrator should possess:

  • Excellent customer service skills
  • Ability to establish and maintain a professional working relationship with peers
  • Willingness to accept direction
  • Skills in utilizing standard office equipment including personal computers
  • Knowledge of Microsoft Word, Excel and Outlook
  • Adaptability to perform other duties as assigned
  • Ability to lift 20 lbs of office supplies, copier paper, etc.

 PREFERRED QUALIFICATIONS

  • Data entry; maintaining and updating records through the use of an internal database
  • Effective communication, both oral and written
  • Knowledge of customer service support and receiving and responding to public inquires
  • Ability to set goals and meet deadlines

EDUCATION

Graduation from a standard senior high school or equivalent is preferred.  Experience and education may be substituted for one another.

MILITARY OCCUPATIONAL CODES

42A, 56M, AZ, PS, RP, YN, 641X, 741X, 0111, 6046, 3A1X1, 8A200

TO APPLY

The State of Texas application may be found at:

http://www.twc.state.tx.us/jobseekers/state-texas-application-employment

A resume may not be submitted in lieu of the State of Texas application. Email, fax, mail, or deliver a completed State of Texas application to:

tony.estrada@txls.texas.gov
Texas Board of Professional Land Surveying
12100 Park 35 Circle, Bldg. A., Ste. 156, MC-230
Austin, TX  78753
Fax: 512-239-5253

 

During the interview process, applicants may be required to take a written exam and perform a computer exercise.

TPBLS is an Equal Employment Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or veteran status in employment or in its activities.  Minorities, veterans, and disabled applicants are encouraged to apply.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Statewide Goal

The priority goal will be to ensure that Texas consumers are effectively and efficiently served by high quality professionals and businesses by setting clear standards, maintaining compliance and seeking market-based solutions.

The Mission

The mission of the Texas Board of Professional Land Surveying is to protect the residents of Texas by regulating, licensing and renewing the licenses of only competent surveyors; surveyors able to provide accurate surveys which will result in the orderly use of our physical environment.

The Philosophy

The Texas Board of Professional Land Surveying will license only competent surveyors and will regulate the practice of surveying. We will manage our resources as efficiently and effectively as possible with a commitment to excellence.