To Whom Do I Complain?
According to Rule 663.1, a firm offering surveying services to the public is supposed to inform those receiving their services that any complaints regarding the service they received can be directed to the Board. This information should appear on a sign in the firm’s office, on an invoice, on the written contract, or on the firm’s web site.
We have seen a couple of examples where our address was put on the firm’s invoice but it was not made clear that the address was for the purpose of filing complaints. Instead, it appeared that our address was somehow related to the firm for billing purposes.
If you choose to put our address on your firm’s invoices, please be certain that it is clear that the information is being provided for the purpose of filing a complaint with the licensing board.
The priority goal will be to ensure that Texas consumers are effectively and efficiently served by high quality professionals and businesses by setting clear standards, maintaining compliance and seeking market-based solutions.
The mission of the Texas Board of Professional Land Surveying is to protect the residents of Texas by regulating, licensing and renewing the licenses of only competent surveyors; surveyors able to provide accurate surveys which will result in the orderly use of our physical environment.
The Texas Board of Professional Land Surveying will license only competent surveyors and will regulate the practice of surveying. We will manage our resources as efficiently and effectively as possible with a commitment to excellence.